The Tech Care Industry: Repair, Support, Reuse & Recycle

The tech care industry is made up of four main sectors: Tech Repair, Tech Support, Tech Reuse/Refurbishing, and Tech Recycling. They all share one purpose: taking care of technology after it has been sold.

Everything that happens once a device leaves the store—whether it needs setup, repair, refurbishment, or end-of-life recycling—belongs to the tech care industry. Together, these businesses play a vital role in communities everywhere:


Tech Repair

Tech repair is everywhere. Shops and service providers restore personal devices like smartphones, tablets, laptops, drones, and more.

  • Retail repair shops handle everyday device repairs in-store.

  • Mobile/on-demand repair brings the technician to the customer’s location.

  • Depot repair centers specialize in advanced repairs, where devices are shipped in for service.

These businesses keep millions of devices working longer, saving consumers money and reducing unnecessary waste.

    Tech Support

    Tech support professionals help people set up, troubleshoot, and maintain their devices.

    • They guide users through setup, solve common problems, and identify known issues.

    • Many provide remote support via phone, chat, or secure connections.

    • Their role ensures technology performs at its best and users get maximum value from their devices.

    Tech Recycling

    When devices finally reach end-of-life, tech recycling companies ensure they are responsibly dismantled, recycled, or refurbished.

    • Certified recyclers securely de-manufacture and recycle electronics in an environmentally safe way.

    • Many partner with nonprofits, schools, or community groups to collect unwanted devices.

    • Some recover items suitable for refurbishment and sell them back into the reuse market.

    This sector ensures that even discarded technology contributes to sustainability rather than pollution.

    Find resources for tech care businesses at: TCA Resource Hub

    Learn about industry Issues at: United We Repair Coalition