Tech Repair Member Code of Ethics

• Our employees will be trained to provide efficient and courteous customer relations.
• We will handle all complaints promptly and courteously.
• We will maintain fiscal responsibility for all work undertaken.
• All customer property will be handled with care and we will be adequately covered by accident and liability insurance.
• We will make available (published in-store and/or online) our basic prices and estimated costs. Invoices will be rendered to all customers (paper or electronic) indicating the work performed and parts used.
• We will perform work only as needed and authorized by the device owner and use parts and/or materials acceptable to industry standards.
• We will advise in a truthful manner with no false or misleading copy.
• All manufacturer relations will be carried on in a professional manner. At no time will we knowingly misrepresent the manufacturer or their products.
• All local, state, provincial, and federal laws and regulations will be followed in order to protect our customers, employees and the environment.
• We will maintain fiscal responsibility for all work undertaken.