WHO WE ARE

The Tech Care Association (TCA) is a 501(c)(6) nonprofit trade association formed in 2020 in the Washington, DC metropolitan area. The TCA is designed to advance the entirety of the tech care industry, which includes tech support, tech repair, tech reuse/refurbishing, and the tech recycling industry.

 

 

 

Join the TCA Today!

 

 

Our association is open to any company that takes care of technology, specifically serving the tech support, tech repair, tech reuse, and tech recycling industry. Membership is available on an annual basis by purchasing one of our member packages.

By joining our association, you will unlock a host of benefits and resources, including networking, research, new opportunities, learning, technology, and advocacy on your behalf to help your business thrive. You will also help to shape the future of our industry as we develop standards and certifications for every aspect of tech care.

The Tech Care Association seeks to unify those in the tech care industry to create the first full-time professional trade association to take on big tech companies that have controlled the industry’s destiny for too long.

HOW WE GOT OUR NAME

When developing the name for our new association, a lot went into the thought process. The industry has so many different facets; it was hard to identify a way to incorporate it all. Large portions of tech repair shops started as cell phone and computer repair businesses, but fix so much more than phones now. Companies that refurbish or recycle electronics can go by different names too. Then there are companies that protect devices (insurance, protective covers, etc.) as well, that are an important part of the industry. And what about when new technology launches or evolves into something new?

When push came to shove, the idea that all these aspects of the industry take CARE of the technology we all love, from when we first open the box to when it is time to ‘re’ it (repair/reuse/recycle), it was simple, and the Tech Care Association was born.

TCA Logo

TCA Leadership

The Tech Care Association (TCA), the nation’s leading 501(c)(6) non-profit trade organization exclusively representing the tech care industry. Since founding the TCA, Rob has built a community of over 1,700 repair professionals to date across all 50 states and US territories, establishing himself as the foremost authority on tech repair, sustainable technology practices, and industry collaboration.
 
A lifelong entrepreneur who has started and sold four different businesses throughout his career, Rob is most proud of his work in tech repair. His journey in the industry began in 2006 when he founded one of the nation’s first modern tech repair businesses, which he successfully grew to 13 locations. During this time, he pioneered numerous innovations in repair operations and service delivery while building extensive relationships with tech repair leaders across the country. His hands-on experience running a multi-location repair business gives him unique insights into the challenges and opportunities facing independent repair professionals.
 
Since 2016, Rob has been actively involved in right-to-repair advocacy, serving on the board of repair.org and contributing to legislative efforts that have resulted in ten states enacting right-to-repair laws. His approach focuses on collaborative advocacy that brings together diverse stakeholders rather than leading from the front, recognizing that lasting change comes through unified industry action.
 
Under Rob’s leadership, the TCA has established critical relationships with major technology companies including Google, Apple, and Samsung, while simultaneously supporting independent repair businesses and consumer choice. Rob regularly attends industry events and meets with leaders across the tech care ecosystem as well as executives at companies that need repair services, working to identify ways to bring more business into the industry. He often holds high-level meetings at CES and other major trade shows in this regard, leveraging his extensive network to create new opportunities for repair professionals.
 
Rob also actively interacts with government officials to find solutions for industry challenges, from tariff exemptions to regulatory clarity. His expertise spans the complete tech care landscape, from supporting the 25,000+ community-based tech care professionals nationwide to addressing the global e-waste crisis that generates 62 million tonnes annually.
Through the TCA’s initiatives including WhereToRepair.org, the United We Repair Coalition, and upcoming platforms to help get more business into the industry, he continues to champion sustainable technology practices that support local businesses while reducing environmental impact. Rob has been interviewed and quoted in multiple news outlets over the years and is widely recognized as an industry expert. His reputation as someone who can bring diverse groups together to work toward common goals has established him as a key figure in unifying the historically fragmented tech care industry.