Our employees will be trained to provide efficient and courteous customer relations.
We will handle all complaints promptly and courteously.
We will maintain fiscal responsibility for all work undertaken.
All customer property will be handled with care and we will be adequately covered by accident and liability insurance.
We will make available (published in-store and/or online) our basic prices and estimated costs. Invoices will be rendered to all customers (paper or electronic) indicating the work performed and parts used.
We will perform work only as needed and authorized by the device owner and use parts and/or materials acceptable to industry standards.
We will advise in a truthful manner with no false or misleading copy.
All manufacturer relations will be carried on in a professional manner. At no time will we knowingly misrepresent the manufacturer or their products.
All local, state, provincial, and federal laws and regulations will be followed in order to protect our customers, employees and the environment.
We will maintain fiscal responsibility for all work undertaken.
